FAQ - Cefic Tremcards
How do I order Cefic Tremcards software?
There are two ways that you can buy software.
- You can buy Cefic Tremcards software direct from the NCEC or its approved agents.
- You can use this web-site to purchase software on-line.
What is different about the on-line software?
The main difference relates to the choice you can make when you purchase the software. You can select the exact languages and ADR classes that you require; this is not possible if you purchase standard software (delivered via CD) from the NCEC. In order to provide the on-line software at a more competitive price the functionality of the on-line Cefic Tremcards software is reduced, however you can still produce Cefic approved Tremcards.
The on-line software does not include telephone access to a software help-desk. We provide information on our website to help you as well as an e-mail address to use in order to contact software support.
The on-line software is a single-user version. This means that it can only be used by a single concurrent user on a single machine.
What Operating Systems are Supported?
We currently support Windows 2000 and Windows XP.
In order to activate the software, you also need an internet connection and admin rights on the machine where you have installed the software.
What Hardware do I need?
Windows 2000
- 256 Mb RAM minimum
- 30-40 Mb minimum free disk space
WindowsXP
- 512 Mb RAM minimum
- 30-40 Mb minimum free disk space
Why do I have to install the demo version first?
We recommend that you install the demo software to ensure that the software installs easily on your computer. This enables you to feel confident that the software will install and run on your system without problems before paying for the software.
Can I buy a single Tremcard on-line?
No, this site allows you to purchase software. It is not possible to provide single Tremcards from this website.
How long do I have to wait to get my software?
This site allows you to download and pay for your software on-line. Once we have received confirmation that your credit card transaction has been accepted you will receive an automatically generated e-mail with your Authorisation Key. Once you enter this code when required, you will be able to create and print your own Tremcards.
Do I need to be connected to the Internet to use this software?
You must be connected to the Internet in order to get an Evaluation Licence, activate a purchased licence or to apply any subsequent upgrades that you may have purchased. At other times, you do not need tobe connected to the Internet in order to use this software,
How big is the software file?
The file is approximately 10-15 MB in size.
I need more languages / ADR classes – how do I upgrade?
Upgrading your software licence to include more ADR classes and languages is easy. Simply log in to your account, select your licence and the extra information you need. Once you have paid for these using your credit card, start the software and click on the "Maintenance" menu option and choose "Update". Once you have done this, the extra functionality will be unlocked.
Remember that you must be connected to the internet in order to do this.
What happens if my contact details change?
As we will send any information about your licence to your registered email address it is important that you keep this up to date. You can check or amend your details from the “Account Information” section after you have logged in to the website.
What are Tremcards?
If you transport paints, chemicals or any other hazardous materials, you are required by law throughout Europe to have "Instructions in Writing" in the vehicle.
Each Tremcard contains information that ensures the driver knows exactly what he or she is carrying, including the nature of the risk presented by the goods being carried. Crucially, they also carry instructions on how to respond to an emergency, such as a spillage or fire. This information is also essential for the emergency services in the event of an accident.
This information must be in all the languages of any countries through which the cargo will travel and in a language that the driver of the vehicle can understand.
The requirement for "Instructions in Writing" is stipulated in the European Agreement on the International Carriage of Dangerous Goods by Road (otherwise known as ADR
Why Should I use Cefic Tremcards?
There are several types of "Instructions in Writing", but the ones licensed by Cefic - the European Chemical Industry Council - are the industry-leading solution. They are the only ones approved by a European industry trade body. A single format, validated by the pan-European organisation, makes complying with hazardous goods legislation easier.
With their distinctive red bands, Cefic Tremcards have the advantage of being readily recognisable throughout Europe. They are recognised and accepted by international transport organisations and by customs officials at national borders. Therefore a Cefic Tremcard reduces the likelihood of delays when crossing borders.
Cefic strongly promotes the use of its Tremcards and works hard to keep them accurate and relevant. Cefic's process of continuous improvement reflects changes in legislation and feedback from the Chemical Distribution Industry. Cefic also contributes to the revision of the ADR regulations as members of Working Party 15. So you can be confident that Tremcards are fully compliant with current legislation and industry best practice.
I'm having problems installing the software, what can I do?
- Download trouble-shooting guide [HERE]
- Send an e-mail to software support at ncec@aeat.com
Where can I read the software licence terms?
You can download a copy of the software terms and conditions [HERE]
Is there a help manual for the software?
The software is provided with a help manual. You can access this by clicking on the “help” menu item.
I no longer need Tremcards, can I get a refund?
Unfortunately once you have purchased an annual licence we are unable to provide a refund.